About MetroCom Security

We are a one-stop low-voltage contractor for security and communications systems. Our core services include access control (card/fob door entry systems), intercom and entry phone systems, CCTV/video surveillance, burglar and fire alarm systems, structured cabling and network wiring, home/building automation, and PBX/VoIP telephone systems. We handle the design, installation, and maintenance of all these systems. (See our Services pages for detailed info on each.)

Absolutely. MetroCom is fully licensed to perform security system installations (burglar alarms, fire alarms, etc.) in the states of New York and New Jersey. We carry all necessary insurance (liability, worker’s comp) to protect our clients and our team. Our technicians also hold industry certifications for various systems and follow all local codes and regulations.

Yes. We stand behind our work with a 1-year installation warranty on all systems – meaning if any component we installed malfunctions due to installation issues, we’ll fix or replace it free of charge. Many of the products we install (cameras, intercoms, etc.) also come with manufacturer warranties, often 2-3 years or more. Additionally, we offer optional maintenance plans for clients who want ongoing support: this can include annual system check-ups, priority service scheduling, extended warranties, and discounted upgrade pricing.

MetroCom serves the Greater New York City area and New Jersey. This includes all NYC boroughs (Manhattan, Brooklyn, Queens, Bronx, Staten Island) and a wide range of counties in NJ. We commonly work in Hudson, Bergen, Essex, Passaic, Union, Middlesex, and Monmouth counties, as well as throughout South Jersey (Camden, Burlington, Atlantic counties, etc.). For a detailed list of cities and ZIP codes, check out our Service Areas page. If you’re not sure whether we cover your location, just ask – we often travel to nearby regions for the right project.

Yes, we can facilitate 24/7 monitoring for intrusion and fire alarm systems through our Central Station partners. When we install a burglar or fire alarm, we’ll offer the option to connect it to professional monitoring. If an alarm triggers, the monitoring center can dispatch police, fire, or medical responders as needed. We handle the setup and testing of the communication (whether it’s via cellular, IP, or phone line) to the Central Station. Monitoring is typically provided for a monthly or annual fee. You are also free to use your own monitoring provider if you have one; we’ll make sure the system is compatible.

We work with top-tier brands in the industry to ensure reliability. For example, intercom systems by FERMAX and ButterflyMX, CCTV cameras by Hikvision and Uniview, access control by Paxton and ZKTeco, alarm systems by Honeywell and DSC, and many more. We are even the official U.S. distributor for FERMAX intercoms. On our Brands page, you can see a selection of manufacturers we commonly install. If you have a specific brand or system in mind, let us know – we can likely supply and support it, or advise on the best alternative.

In most cases, yes. We often take over service for systems that we didn’t originally install. Our technicians are experienced with a wide variety of equipment. We’ll first perform a site assessment to understand the current setup and condition. If the existing hardware is in good shape, we can certainly provide maintenance, repairs, and monitoring (if it’s an alarm). If the system is outdated or failing, we’ll recommend cost-effective upgrade paths – sometimes we can reuse a lot of the infrastructure and just replace core components to bring things up to modern standards. We’re happy to become your new go-to service provider for an existing system.

It depends on the scope. A simple 1-2 camera install or single-door access control might be done in a day. A more involved project like a full building intercom or alarm system could take several days or a couple of weeks, especially if cabling needs to be run through difficult areas. We strive to minimize disruption and work efficiently. During our proposal process, we provide a rough timeline. For larger construction projects, we’ll coordinate with your schedule – doing our rough wiring during the framing phase, then coming back for device installation towards the end, etc. We’re very schedule-driven and can ramp up our crew to meet critical deadlines when necessary.

No – when you hire MetroCom, you get MetroCom. All our installers and technicians are our own employees. We believe the quality and trust we promise can only be maintained by keeping full control of who’s doing the work. Our team is trained to our standards and we stand by everything they do. In rare cases, if a specialized licensed trade is needed (for example, an electrician to install a new dedicated electrical circuit for equipment), we might partner with one, but all core low-voltage work is done in-house.

It’s easy! You can contact us via phone or the contact form on our website to schedule a free consultation. We’ll discuss your needs, possibly visit your site for an assessment, and then provide you with a detailed proposal. There’s no obligation – we’re happy to answer questions and educate you on your options. If you’re ready to move forward, our team will work with you on scheduling and project planning to get the job done right.