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Metrocom: Trusted Technology Partner for New York’s Most Demanding Infrastructure Projects

Metrocom Builds Secure, Scalable Network Infrastructure for NYC Sanitation Department — Proven Partner in Large-Scale Government Deployments.

When the New York City Department of Sanitation (DSNY) needed a modern, resilient communications and surveillance infrastructure across multiple operational facilities, they turned to Metrocom. With a deep background in government projects and critical systems integration, Metrocom was tasked with designing, deploying, and supporting a robust IP-based network to power security, voice, and data systems used daily by frontline staff, administrative teams, and logistics operators.

Managing one of the world’s largest municipal sanitation fleets requires seamless coordination and secure oversight. DSNY needed an infrastructure capable of supporting real-time video surveillance, reliable IP phone systems, and high-speed network connectivity across garages, depots, and command centers. Metrocom delivered:

High-end IP camera installations across multiple facilities, ensuring secure perimeter coverage, vehicle monitoring, and site access verification
Structured cabling infrastructure , designed to support long-term scalability, with hardened enclosures and weather-resistant routing where necessary
Integration of enterprise-grade VoIP systems for internal and external coordination across boroughs and field operations
Unified network design , centralizing communications and video feeds for command-and-control visibility

Designed to Scale With the City’s Demands.

As New York continues to invest in smarter, more sustainable urban infrastructure, DSNY requires communications systems that can grow with evolving needs. Metrocom’s development included:

Built for Government Complexity and Accountability

Working with a public agency like DSNY means meeting the highest standards of documentation, compliance, and operational continuity. Metrocom coordinated closely with DSNY’s IT leadership and city procurement offices to deliver a solution that aligned with municipal codes, cybersecurity standards, and long-term maintenance requirements.

“Metrocom delivered a network and surveillance system that’s as tough and reliable as the city we serve. Their team was responsive, professional, and fully aligned with our operational needs from day one. Their continued support has saved us time, money, and kept our facilities running without disruption..”

Fiber-backed VoIP with call prioritization for dispatch and emergency routing

Ongoing Maintenance & Support: Keeping NYC’s Sanitation Operations Running Smoothly

Proactive System Check-Ups: A Smart Investment in Reliability

Metrocom continues to support DSNY through scheduled annual maintenance, ensuring every IP camera, phone line, and network connection remains in top working order. Our technicians conduct full diagnostics, replace worn components, apply security patches, and verify uptime across all systems. By addressing issues before they escalate, DSNY avoids costly disruptions and extends the life of its technology infrastructure.

Saving Time, Money, and Headaches

In an agency that operates around the clock, even a short outage can ripple across field teams and impact service delivery.

Metrocom’s proactive maintenance helps DSNY avoid emergency repair costs, streamline operations, and ensure staff stay connected in real time. Our support programs are tailored to municipal budgets while delivering maximum operational resilience.

At Metrocom, we understand the scale, complexity, and accountability that come with supporting New York City agencies. Our work with the Department of Sanitation showcases our ability to deliver secure, high-performance infrastructure—and to maintain it with the care and consistency municipal systems require. From deployment to ongoing support, we build more than just networks—we build lasting partnerships that keep the city running.