Have you installed a ButterflyMX intercom, but it suddenly stopped working? Over 17,000 buildings have ButterflyMX trusted cloud-based video intercom, providing easy and secure access for many years. But glitches can happen anytime.

Important deliveries get missed, guests get stuck outside and embarrass you, unclear videos with no noise make it hard to verify who is at the door, and rental renewals get delayed as residents are losing trust due to security issues and inconvenience caused.

Failures of door unlock and app crashes may look simple, but timely repair is important because it may add up to more problems if not fixed.

But is there any solution? Yes, the good news is that most of the problems can be fixed at home with some guidance from experts like MetroCom Security, who give wonderful solutions through ButterflyMX troubleshooting.

With this blog you will get to know about the easy steps you can try, when you can call ButterflyMX support, how important it is to keep your system updated and when to go for a quick reset yourself and when professionals like MetroCom Security are needed.

Common ButterflyMX Issues and Symptoms

You can fix the problem only when you know what the real problem is. So, before you jump to know the solution for ButterflyMX troubleshooting, let’s know the common issues faced by users for ButterflyMX repair:

• No audio or video: Even though calls get connected, you can’t see the feed, or there is no noise. These are likely due to power or Wi-Fi issues.
  
• Door won’t unlock: Doors don’t open timely even after constantly trying to unlock. This could be due to a wiring issue or some unwanted app setting.
  
• App connectivity problems: App glitches can happen anytime. It can crash and freeze without any notification. These are likely due to phone or Wi-Fi settings.
  
• Audio/video lag: Calls are lagging or not connected properly, which causes irritation after a certain level. This could be a bandwidth or server issue.
  
• Power failure: When a power failure occurs, the system does not start at all. This is possibly a breaker or wiring issue.

Step-by-Step Troubleshooting Guide

1. No Audio or Video
   Check whether there is no power-related issue. Plug securely and also check for the breaker. For Wi-Fi, you can check the same connectivity on another device. Always use a soft cloth for cleaning the camera lens. Or try performing a reboot by pressing the ADA button for at least 15 seconds or by pressing the reset hole for at least 5 seconds. You can also try an update from the dashboard.
2. The door won’t unlock.
   Try testing unlocking the door directly from the ButterflyMX app, and also check whether the permissions are allowed. If you have access to the door-striking wiring, then inspect it. Try unplugging the system for at least 5 seconds, or check if smart lock integration is up to date.
3. App Connectivity Issues
   First of all, updating the app to the latest version resolves half of the problem. If not resolved, try enabling app notifications and refreshing the background. You can try logging out and logging back into the app. For possible server issues, you can rely on ButterflyMX support undoubtedly.
4. Audio/Video Lag
   To set bandwidth free on your Wi-Fi, try disconnecting extra devices. To enable a stronger connection, a Wi-Fi extender or Ethernet cable can also be considered. Try updating your firmware through the dashboard.

To set bandwidth free on your Wi-Fi, try disconnecting extra devices. To enable a stronger connection, a Wi-Fi extender or Ethernet cable can also be considered. Try updating your firmware through the dashboard.

When to Contact ButterflyMX Support or a Technician

If, above all, DIY solutions do not resolve your problem, then there is always the option of ButterflyMX support. Certified professionals from MetroCom Security always ensure no-risk DIY repairs. An Smart intercom system like ButterflyMX is always supported professionally.
📞 (800) 398-4416
📧 support@butterflymx.com

Why Choose ButterflyMX for Reliable Access?

There are reasons that every second home relies on Butterfly MX intercoms, and the factors are many. There is the convenience of controlling the entry system from your smartphone from anywhere you are.

Cloud-based storage and video data give peace of mind about who entered when and from where. This can be worked out with multiple entrances and smart locks. There is no in-unit hardware system, so it ensures fewer repair visits. With ButterflyMX, residents are safe and live with modern conveniences.

Preventative Maintenance Tips

You can prevent any ButterflyMX repair needs by adopting some habits.

•  Inspect the panel and clean the camera lens regularly.
• Update firmware and apps as soon as updates are released.
• Train staff on how to perform soft and hard reboots.
• Ensure WiFi and power supply are stable.
• Address resident reports quickly before small issues grow.

Conclusion

Any intercom issues, be they lag or any app crash, can be fixed with some simple DIY solutions. Some of them are rebooting, checking the Wi-Fi connection or simply updating the app from the dashboard.

If DIY solutions don’t work, then ButterflyMX support is available anytime. Booking a trusted technician is always a good and smart choice for risk-free ButterflyMX repair.

FAQs

Q1: Why isn’t my ButterflyMX intercom receiving calls?
It may be due to app notification settings or WiFi issues. Check both and restart your system.

Q2: How do I reboot my ButterflyMX system?
Hold the ADA button for 15 seconds (next-gen) or use the reset pinhole for 5 seconds (legacy).

Q3: What if the ButterflyMX app isn’t working?
Update the app, restart your phone, and ensure notifications are enabled.

Q4: When should I call a technician for my intercom?
If resets, updates, or app fixes don’t work—or if there’s a wiring or door strike failure.